At Puur Gloed, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a straightforward returns and exchanges process within 15 days of receiving your items.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must be:

  • Unused and in its original condition
  • In the original packaging with all tags attached
  • Accompanied by the original receipt or proof of purchase

Please note: For hygiene reasons, we cannot accept returns or exchanges on the following products:

  • Opened or used makeup products (Lippen, Ogen, Teint categories)
  • Used brushes or applicators (Penselen category)
  • Personal care items that have been opened

Return & Exchange Process

  1. Initiate your return/exchange request within 15 days of receiving your order by emailing our customer service team at [email protected] with the following information:
    • Your order number
    • The item(s) you wish to return/exchange
    • The reason for return/exchange
    • Whether you prefer a refund or exchange
  2. Wait for approval – Our team will review your request and send you a Return Merchandise Authorization (RMA) number within 2 business days.
  3. Package your return – Securely pack the items in their original packaging and include the RMA number clearly visible on the outside of the package.
  4. Ship your return – Send the package to our returns center at:
    Puur Gloed Returns
    112 Pluimenmeent
    Hilversum, NL 1218BK
    Netherlands

    Please note: Return shipping costs are the responsibility of the customer unless the return is due to our error.

  5. Processing – Once we receive and inspect your return (typically within 5 business days of arrival), we will process your refund or exchange.

Refund Information

Refunds will be issued to the original payment method used for the purchase:

  • Credit card refunds (Visa, MasterCard, JCB): 3-5 business days after processing
  • PayPal refunds: 1-3 business days after processing

Please note that shipping fees are non-refundable unless the return is due to our error.

Exchange Information

If you’re requesting an exchange:

  • We will ship your replacement item once we receive and process your return
  • If the replacement item is of higher value, you will need to pay the difference
  • If the replacement item is of lower value, we will refund the difference

Return Request Template

To make your return request as efficient as possible, you may use the following template when emailing us:

Subject: Return Request for Order #[Your Order Number] Dear Puur Gloed Customer Service, I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details: – Item(s) to return: [Product Name(s) and Quantity] – Reason for return/exchange: [Please specify] – Preferred resolution: [Refund/Exchange for (specify product if exchanging)] Please let me know the next steps and provide the RMA number. Thank you, [Your Full Name] [Your Email Address] [Your Contact Number]

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damaged product and packaging. We will arrange for a replacement or refund at no additional cost to you.

Questions?

If you have any questions about our returns and exchanges policy, please don’t hesitate to contact our customer service team at [email protected]. We’re here to help ensure your Puur Gloed experience is nothing short of excellent.